Stakeholder & Learner Engagement Manager | West Midlands (home-based)
Title: Stakeholder & Learner Engagement Manager
Location: West Midlands (remote)
Salary: £28,000 - £30,000 + benefits
System Group are one of the leading Transport and Logistics learning specialists in the UK, with more than 25 years' experience. We are committed to providing high-quality education, learning, and training that will support organisations, maximise efficiency, and support improvements in business profitability. Working in collaboration with employers and sector bodies such as Skills for Logistics.
Due to continued and exponential growth, we are looking to expand our Stakeholder Learner Engagement Management team. This exciting role involves extensive stakeholder liaison and management engaging with potential referrals partners from the West Midlands to generate interest in our pre-employment logistics offer.
At System Group we pride ourselves on providing effective Information, Advice, and Guidance (IAG) to learners and this will be an integral part of the role. You will also be involved in the completion of initial assessments to ensure suitability for the provision and supporting the entire process from referral through to job outcome.
More about the role:
To identify suitable learners for a pre-employment type provision.
Completion of Initial Assessment and Information, Advice & Guidance.
To ensure System Group meets its monthly profile through the generation of suitable referrals.
The day-to-day management of referral partners and the generation of new ones.
Effectively planning cohorts to meet tutor & assessor schedules.
To maintain a diverse choice of signposting support services.
To ensure cohort attrition rates are low through robust initial assessment.
To manage a caseload of learners and maintain communication with the learner throughout the learner journey.
Provide feedback to learners to facilitate successful outcomes in terms of progress.
Ensure accurate records are kept to inform management information in a timely manner.
Provide support with the enrolment of learners ensuring full compliance with relevant regulations.
Supporting the System Group in creating a vibrant, high quality, positive and learner-centered ethos.
Marketing and promoting System Group Products positively.
Attending training courses and maintaining professional development.
Act as an ambassador of System Group through positive behaviours and performance that enhance the standing and reputation of the company.
IAG Level 3 or above (desirable)
Knowledge of Adult Education Budget or equivalent funding stream.
Understanding of the welfare to work sector.
Previous experience in identifying and developing relationships with referral partners.
Experienced in engaging with hard-to-reach learners.
Good communication skills
Ability to prioritise workload to meet business needs
Proficient in Microsoft office software or equivalent
Full, clean driving licence
The benefits of joining System Group:
System Group offers the following
Highly competitive salary and 22 days holiday a year plus all Bank Holidays,
Paid ‘Birthday Leave’ day each year
Paid volunteering day each year to enable you to support a charitable organisation/community project of your choice
Refer a Friend reward scheme,
Sickness Absence Pay,
Death in Service Benefit, Nest Pension Scheme (after 3 months continuous employment
Medicash Health Care Benefits.
As an independent training provider, we fully support each member of staff CPD and career aspirations.