Learner Experience Officer | Home-based (occasional travel)

Job Title: Learner Experience Officer

Department: Quality

Location: Home-Based (occasional travel required)

Reports to: EPA Manager

Salary: £24,000 - £26,000 + benefits

Do you have a passion for supporting learners with their development and career aspirations?

Do you want to support learners to have the best possible experience while they progress through their learning journey?

Then join System Group and take on this key role focusing on pastoral and developmental support for learners across our learning programmes.


Learner Experience:

To provide pastoral support to existing and previous learners engaged in Apprenticeships, and a supportive and motivating environment for Learners to explore their needs, motivations, desires, and skills and assist the individual in making real, lasting change focused on participating in education, training, or employment.

Data Management:

To fully support the growth of the Apprenticeship provision, allowing transparent data and reporting capability. To ensure we react to daily issues in a direct and effective manner, having the data analysis to drive actions.

The role is home-based with occasional travel to training locations and Head Office as required.


Learner Experience

  • Deliver periodic contact to Apprentices, predominantly via telephone engagement to facilitate their progression into education, training or employment.

  • Identify and provide appropriate support to overcome and barriers support progression into destinations.

  • Provide mentorship and motivation to engage with learners who may be at risk of leaving their programme of study.

  • Support learners in setting appropriate participation goals and methods of assessing progress in relation to these goals, where appropriate.

  • To operate as a Safeguarding Officer within the division, and comply with System Group’s existing Safeguarding Policies and Processes.

  • To undertake any necessary training and attend relevant forums, webinars and consortiums to ensure effective operation of Safeguarding across the provision.

  • Accurate recording of destinations in line with internal reporting systems and contractual obligations.

  • Lead service colleagues and/or providers in making appropriate signposting referrals to specialist support organisations

  • Build effective working relationships with other services within the locality of provision, local authority and charitable and 3rd sector organisations and Information, advice and guidance contracted service in line with external contracts.

  • Develop a signposting database for use within the wider business.

Data Management

  • Manage a database/spreadsheet which will track the journey from Gateway through to EPA achievement. Linking to the existing Operational tracker and providing compliance data for achievement.

  • Manage a booking system that will create a forecast which will allow a cross-check v pipeline and the timeliness to achievement. Ensuring an auditable trail of expected EPA activity and compliance data check for ESFA certification.

  • Support the continuous development of processes and systems to meet all recording and reporting requirements of contractual funding and maximise the achievement of all Learners in a timely manner

  • Maintain accurate records of contact with learners, utilising internal systems.

  • Provide management reports with detail on the destinations of learners, including accurate data. Input to any data requests or reports required by the Quality, Compliance, and Operational functions, including presentations to individuals or in meetings as required.

  • Lead in the collection of feedback from learners over the course of each academic year pertaining to their experience of services within their programme of study.

Other Requirements

  • Promote diversity and equality of opportunity to ensure that System Group’s standards are met.

  • Such other duties and responsibilities may be assigned from time to time, which are commensurate with the grade of the job.

  • To work flexibly with some out-of-hours work. This is mainly planned but in some cases will be at short notice.

  • To comply with System Group’s Health and Safety Policy and associated safe working procedures and guidelines.

  • To comply with System Group’s Comprehensive Equality Policy and ensure that it is implemented within the service area and amongst employees within the remit of the post.

  • To be responsible for the implementation of System Group’s Human Resource policies and procedures including Employee Relations, within the remit of the post.

  • To comply with System Group’s Data Protection Policy and Code of Practice within the service area and amongst employees within the remit of the post.


Education, Skills & Knowledge:

  • Experience within the Learning and Skills Sector

  • Passionate about the opportunities afforded by the Apprenticeship, Adult Education Budget and other associated funding contracts to positively influence the lives of our learners

  • Knowledge and understanding of Apprenticeships/AEB and eligibility

  • Ability to work to Ofsted requirements

  • Confident and assertive with excellent leadership skills

  • Ability to inspire, challenge and lead learners

  • Great team player and able to work on own initiative as required

  • Able to relate to, and develop relationships with staff and learners

  • Highly motivated and driven to succeed in a rewarding environment

  • Solutions focussed approach to problem-solving

  • Effective and efficient communication skills

  • Proven Management skills

  • Highly organised and able to manage own workload effectively

  • Commercial Awareness

  • Good IT skills and knowledge of databases

  • Financial acumen

Interested? Send across your CV to careers@system-group.com with the title of the vacancy you're interested in applying for. Know of someone who may be a great fit? Send them this job description.

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