Learner Engagement Coordinator | UK-wide (remote-based)

JOB SPECIFICATION

Job Title: Learner Engagement Coordinator

Department: Commercial Directorate

Location: Remote Based

Reports to: Head of Stakeholder Engagement


Salary: £26,000 + company benefits


MAIN PURPOSE OF THE ROLE:

  • Be responsible for progressing learner leads in a timely manner

  • Ensure that learners are supported throughout the enrolment process

  • Support the business with our AEB division

  • Support where necessary with stakeholder engagement

  • Proactively engage with the enrolment team

  • Be learner-focused and quality driven


KEY RESPONSIBILITIES:

  • Responsible for the progression of learner leads, from initial enquiry through to enrolment

  • Provide high-quality IAG to all learners

  • Be highly accurate with the completion of both internal and external documents

  • Ensure learners are supported throughout their learner journey, including where necessary appropriate sign positing to alternative programmes, e.g Functional Skills

  • Provide timely updates to learners throughout the engagement process

  • Consistently achieve learner engagement, referral and enrolment KPIs

  • Support the SLEM with stakeholder management in terms of providing timely MI

  • Accurately update and report on engagement activity, flagging any issues or bottleneck

In addition to the above, provide a flexible approach to the role and undertake additional duties from time to time where reasonably required and necessary to meet the needs of the Business.

PERSON SPECIFICATION:

Knowledge/skills/experience:

This is a results-driven role that would suit someone who is comfortable operating in a target-driven sales environment.

  • IAG Level 3 or above desirable

  • Previous experience in an outbound phone-based sales role

  • Knowledge of Adult Education Budget or equivalent funding stream

  • Understanding of the welfare to work sector

  • Experienced in engaging with hard-to-reach learners

  • Excellent communication skills

  • Ability to prioritise workload to meet business needs

  • IT Literate

  • Proficient in Microsoft office software or equivalent

  • Full, clean driving licence



Interested? Send across your CV to careers@system-group.com with the title of the vacancy you're interested in applying for. Know of someone who may be a great fit? Send them this job description.


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