Business Services Skills Coach | North West (Home-based)

Job Title: Business Services Skills Coach

Location: North West (Home-based)

Type: Full-time

Reports: Head of Service Delivery

£Competitive£ based on experience + benefits

- applicants must have Level 5 Management qualification, teaching certificate and Cava.


System Group is one of the UK’s leading training providers, specialising in the transport and logistics sector. The business has three key divisions – Government funded training of unemployed people, apprenticeship training via the apprenticeship Levy, and delivery of logistics training courses on a commercial basis for employers in the industry.



  • Responsible for the support and motivation given to a caseload of learners

  • Accountable for the timely completion of a caseload of learners

  • Planning and delivery of monthly workshop, 1:1 and group training sessions

  • Observing and assessing knowledge retention and putting into practice

  • Meet individual KPIs – Progress of learners, logging of training and timely completions.

  • Provide feedback to your learners and employers

  • Enrolments of new learners to programme

  • Weekly and monthly records are kept up to date and reliable


  • Attend monthly standardisation meetings as required

  • Contribute to the quality curriculum

  • Work closely with your internal quality assurer to share best practice and deliver against action plans

  • Contribute to the business quality improvement plan and self-assessment

  • Embed Math's & English into all learner sessions

  • Take part in the internal observation of teaching process and adhere to the standard quality operating plan

  • Ability to support Curriculum Delivery Planning and learning resource development

Continuous Professional Development:

  • Develop your own CPD through internal Zoom training

  • Keep sector knowledge up to date and share best practice with the wider team e.g. at team meetings

  • Develop new skills through internal and external training programs

  • Be accountable for own CPD

Skills & Expertise

Behaviours & Attitudes:

  • Demonstrate professionalism and integrity

  • Be trustworthy by being reliable, responsible and accountable

  • Have a flexible approach and undertake additional duties as and when required

  • Self-motivated to accomplish KPIs and objectives

  • Promote and safeguard the welfare of our learners and work within the framework of System Group’s Safeguarding Policy


  • GCSE Math's & English (or Eqv / willing to work towards)

  • Teaching certificate

  • Qualified assessor (willing to work towards)

  • Certified Manager qualification

  • Cava qualification


  • Good understanding of ESFA Rules and application of these

  • Good understanding of Ofsted requirements

  • Apprenticeship Standards and EPA process

  • Detailed knowledge of occupational apprenticeship standards


  • Demonstrate planning and organisational Skills

  • Must be IT literate e.g. Office 365, LMS system, Maytas

  • Excellent communication skills both written and oral

  • Demonstrate effective listening skills

  • Presentation / delivery skills


  • Minimum 5 years Occupational Competence within your sector

  • Ability to effectively manage your diary

  • Proven experience in Business Services (e.g. Business Admin, Customer Services, Project Management and up to Level 5 Leadership & Management)

  • Full clean driving license

  • E-portfolio desirable

Benefits of joining System Group

System Group offers a highly competitive salary and 22 days holiday a year plus all Bank Holidays, a paid ‘Birthday Leave’ day each year, a paid volunteering day each year to enable you to support a charitable organisation/community project of your choice, Refer a Friend reward scheme, Sickness Absence Pay, Death in Service Benefit, Nest Pension Scheme (after 3 months continuous employment) and Medicash Health Care Benefits.

In addition to the above, System Group actively promotes a culture of recognition that encourages every team member to excel and System Group offers all staff a comprehensive range of CPD which supports development from both an organisational and individual competence perspective to future-proof our team members.

Interested? Send across a current copy of your CV to and someone will be in touch to discuss your application.

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System Group are a specialist training provider delivering market-leading L&D to some of the fastest growing industries around the globe. Subscribe to our mailing list to receive the latest news, regulation changes and exclusive offers.