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These qualifications are aimed at practising or aspiring managers and leaders who are typically accountable to a senior manager or business owner.


Qualified managers are the key to a successful business.  Whether it is managing teams and individuals, project management or innovation and developing new products or services or ensuring the smooth running of the business.

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  • Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs

  • Know how to set up and manage a project using relevant tools and techniques, and understand process management

  • Understand business finance

  • Understand different leadership styles, how to lead multiple and remote teams and manage team leaders

  • Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking

  • Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital)

  • Understand own impact and emotional intelligence

  • Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks

  • Understand problem solving and decision making techniques, including data analysis

  • Understand organisational values and ethics and their impact on decision making


  • Able to input into strategic planning and create plans in line with organisational objectives

  • Plan, organise and manage resources to deliver required outcomes

  • Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly

  • Communicate organisational vision and goals and how these to apply to teams

  • Manage talent and performance

  • Build trust, and use effective negotiation and influencing skills and manage conflict

  • Communicate effectively (verbal, non-verbal, written, digital)

  • Reflect on own performance, working style and its impact on others

  • Able to create a personal development plan

  • Undertake critical analysis and evaluation to support decision making use of effective problem solving techniques


  • Drive to achieve in all aspects of work

  • Demonstrates resilience and accountability

  • Determination when managing difficult situations

  • Open, approachable, authentic, and able to build trust with others

  • Flexible to the needs of the organisation

  • Sets an example, and is fair, consistent and impartial


  • Principles of Operational Leadership and Management

  • Managing Individuals and Teams to Achieve Success

  • Managing Stakeholder Relationships

  • Manage Projects and Achieve Results

  • Manage Change

  • Creating and Delivering Operational Plans

  • Managing Finance

  • Personal and Professional Development


The apprenticeship will take a minimum of 21 months to complete prior to taking the end-point assessment.

  • Operations / Departmental Manager Level 5 qualifications




At System Group we will provide you with all the training you need to develop your skills as a Manager in a professional and competent way.  Using the latest technology and techniques in learning and development.

As an Operations Manager apprentice, you will learn skills in developing your professionalism including managing teams, managing stakeholders, managing project to achieve results, operational plans and managing finance.


If you are an employer who would be interested in recruiting an apprentice or enroling one of your existing employees on the apprenticeship programme, please contact us and we will help you with any queries.


0151 317 4450


System Group are a specialist training provider delivering market-leading L&D to some of the fastest growing industries around the globe. Subscribe to our mailing list to receive the latest news, regulation changes and exclusive offers.