An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
To give a further overview of the course and answer some frequently asked questions we have produced a short video.
How is the program delivered?
How will I be supported during the program?
How will I be assessed?
What units are included in the program?
As part of your qualification, you will complete an End-Point Assessment (EPA). In short, this assessment will help you to showcase the skills, knowledge and behaviours you have developed through the programme. For the final grade, you can achieve either a Pass or Distinction.
On completion, apprentices can register as full members with the Chartered management institute and/or the Institute of leadership and management, and those with 3 years’ of management experience can apply for Chartered manager status through the CMI.
This apprenticeship qualification suits job roles such as Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.