JOANNE McCARTEN

ILM COURSE PARTICIPANT

Before taking on her role at Hermes Joanne spent 19 years working for a sales and marketing company where she worked her way up to National Field Manager taking care of the UK and Ireland. Joanne would spend her time looking after clients such as Disney, Incomm, Mars, Revlon and GSK.

Taking on something a little bit different, Joanne was asked to take part in an ILM course to enhance her wealth of knowledge for her current role.

Joanne tells us more about her ILM course...

How did you find the overall training with System Group?

"Having been approached by my line manager to take part in the course, my tutor Sangetta was very supportive and nothing was too much trouble for her."

How has the course changed your perspective on your current role?

"I thought I was a very strong manager with great management skills however the course has taught me so much in the way you look at things and I now feel so much stronger in my management style."

"I have used the skills learned on the course in my every day working environment and because of the elements that I learned throughout the course I will continue to develop myself within my role using skills from the ILM course."

How has the course helped with your work role?

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SAVANNAH'S

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