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CUSTOMER SERVICE
LEVEL 2
As a Customer Service professional you will play an important role in the way customers value your employer’s
services and products.
Excellent Customer Service is the key to a successful business. Whether it is dealing with complaints, advising customers on processes and services or dealing with sales and after sales support, you play an important part in the customer experience.
COURSE DUTIES
The Level 2 course in Customer Service is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent.
•Understand Customers, various types of customers, and customer expectations.
Principles of Customer Service, including essential principles required to deliver a good customer service, consistenly and to a high standard.
COURSE OUTCOME
• Customer Service Level 2
• Functional skills
WHY SYSTEM GROUP?
At System Group we will provide you with all the training you need to work with customers in a professional and competent way.
As a Customer Service learner, you will learn skills in organising customer service, understanding the customer service environment, dealing with problems and understanding customers and customer retention.
ADDITIONAL INFORMATION
Qualification: Gain your nationally recognised qualification (Level 2) in Customer Service
The Level 2 course in Customer Service is for learners who work in, or who want to work in customer service in role.