LEVEL 3 (APPRENTICESHIP)
As a Customer Service apprentice you will play an important role in the way customers value your employer’s
services and products.
Excellent Customer Service is the key to a successful business. Whether it is dealing with complaints, advising customers on processes and services or dealing with sales and after sales support, you play an important part in the customer experience.
WHY SYSTEM GROUP?
At System Group we will provide you with all the training you need to work with customers in a professional and competent way.
As a Customer Service apprentice, you will learn and build on existing skills in organising customer service, understanding the customer service environment, dealing with problems and understanding customers, understanding legislation and regulations of the industry.
Level 3 Diploma in Customer Service is for learners who work in, or who want to work in customer service in roles such as Customer Service Supervisor, Customer Relations Manager, Customer Service Team Leader, Client Service Operator or Events Coordinator. The course covers the following areas:
• Organise and deliver customer service
• Understand Customer Service Environments
• Principles of Business
• Understand Customers and Customer Relationships
• Manage Personal and Professional Development
• Resolve Customer Problems
• Build and maintain customer relationships
• Monitor and Analyse Quality of Customer Service
• Organising events
• Manage Team Performance
• Manage Diary Systems
• Level 3 Diploma in Customer Service
• Functional skills
If you are an employer who would be interested in recruiting an apprentice or enroling one of your existing employees on the apprenticeship programme, please contact us and we will help you with any queries.